Client Solutions Architect

Solving complexity for
global brands through
technology, AI &
operational design.

Designing connected systems that bridge creative, AI, and operational infrastructure across markets — turning complexity into competitive advantage.

CurrentlyOmnicom Production
FocusAI · MarTech · Ops Design
Scope5 Regions, Global Clients
Background20+ Years in Creative Tech
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I'm Vishal Dheiman — a solutions architect who sits at the intersection of creative technology, AI, and global operations. I design the systems, workflows, and partnerships that help the world's largest brands produce better work, faster, across every market.

My career spans two decades and four major holding companies — WPP, OMNICOM, IPG, STAGWELL, and now Omnicom Production — working across London, New York, and globally. That cross-network perspective is rare, and it means I've seen what works (and what doesn't) at genuine scale.

Today I lead Global Growth & Innovation for our Global Client Solutions team, building connected system architectures that map the full content supply chain — from strategic direction through to deployment — using a blend of our internal platform, OMNI, AI tools, third-party MarTech, and operational design.

My work has been recognised by Cannes Lions, D&AD, The One Show, Clios, Webbys, AICP, and the Effies. I've served on juries at Cannes (Innovation), Clios (Direct & Innovation), the Anthem Awards, and Kinsale Sharks.

20+
Years in Industry
4
Holding Companies
5
Global Regions
50+
Brands Served

Designing how brands create, at scale.

I architect the systems that sit behind great work — connecting people, platforms, and processes across global markets.

Connected System Architecture

Mapping end-to-end content supply chains using the Direction → Discover → Design → Deploy framework. Connecting people, partners, operating models, and technology infrastructure into a unified system.

🤖

AI-Powered Production

Integrating generative AI, synthetic studios, and intelligent automation into creative workflows — not as a gimmick, but as genuine operational infrastructure that compounds over time.

🌎

Global Operations Design

Building cross-market delivery models with the right mix of onshore, nearshore, and offshore talent. Designing capacity planning, staffing structures, and regional pod configurations.

🔧

MarTech & Platform Integration

Connecting tools like Aprimo, Workfront, DAM/MAM systems, and AI media platforms (DV360, TikTok Symphony, Amazon DSP) into cohesive tech stacks tailored to each client's reality.

A path across the industry.

Four holding companies. Global remit. One consistent thread: using technology and systems thinking to make creative organisations work more efficiently and successfully.

2025 — Present
Global Client Solutions, Growth & Innovation
Omnicom Production (GCS)
GCS is a lean, senior, consulting-led group that turns Omnicom Production's content experience into concrete, Omni-powered solutions and transformation programmes for our clients. Leading pitch and growth support across five global regions. Designing connected system architectures, AI-powered production solutions, and operational frameworks for enterprise clients.
2022 — 2024
EVP, Head of Global Innovation
McCann & Interpublic
Elevated into the holding company as part of a leadership team to architect the systems, structures and strategic partnerships that enable our global creative network to lead in innovation, evolve future-facing capabilities, and drive stronger, more differentiated value for our clients and our platform — Interact.
2018 — 2022
Head of Innovation
BBDO New York
Emmy-winning creative technology work for brands including St. Jude, Pedigree, and Monica Lewinsky's anti-bullying campaign. Built and led the innovation practice.
2015 — 2018
VP, Head of Digital
72andSunny / Stagwell
Built the Sundae influencer division. Developed creative technology capabilities and new revenue streams.
2011 — 2015
Executive Producer
J. Walter Thompson (WPP)
Launched global digital products across Macy's, Smirnoff, Shell, and Listerine. Built creative technology capabilities across NY and global offices.
2005 — 2011
Various Creative Technology Roles
London & New York
Early career across agencies in London including JWT London, Crayon, and production companies. Built foundation in digital production and emerging platforms.

Innovation in practice.

A curated selection of work that demonstrates strategic thinking, creative technology, and real-world impact.

01
St. Jude + BBDO

Hall of Heroes

An interactive virtual hall celebrating child cancer patients as heroes. Born from a live pitch at Cannes Lions, the campaign drove direct donations and redefined how nonprofits use creative technology.

$1.2M donated on Giving Tuesday
02
Monica Lewinsky + BBDO

The Epidemic

An interactive experience exposing the scale of online bullying. Featured on the Today Show and across international press. Included a “Goodness Bot” that converted hateful tweets into positivity.

Global press coverage & cultural impact
03
Sandy Hook Promise

Back to School Essentials

2020 Emmy Award–winning commercial that reframed back-to-school shopping as a vehicle for gun violence awareness. One of the most awarded and discussed ads of the year.

Emmy Award Winner — Outstanding Commercial
04
Pedigree + BBDO

Doghouse

Used Zoom and Clubhouse to connect homeless dogs with potential adopters during lockdown. A platform-native innovation that turned social channels into adoption vehicles.

Adoption fees fully covered by Pedigree
05
Smirnoff + JWT

Barbot — AI Bartender

One of the first Facebook AI chatbots for a consumer brand. Served personalised cocktail recommendations, enabled home delivery, and drove coupon redemption at scale.

First-mover AI commerce on Facebook
06
MPC + The One Show

Fracture.io

A generative art installation using Kinect depth-scanning to create real-time 3D crystalline portraits. Debuted at The One Show. Each artwork was shareable in 3D via unique URLs.

Pioneered real-time generative art

Industry recognition & jury roles.

Award-winning work and trusted as a juror at the industry's most prestigious shows.

Cannes Lions

Innovation Jury

Clio Awards

Direct & Innovation Jury

D&AD

Winner

The One Show

Winner

Emmy Awards

Outstanding Commercial

Webby Awards

Winner

Effie Awards

Winner

AICP Awards

Next Awards Jury

Current perspectives.

Where I'm focused right now — the themes shaping how brands build, create, and operate.

Generative AI

AI as infrastructure, not gimmick

The real value of GenAI isn't in one-off creative demos — it's in building it into the production supply chain as compounding operational infrastructure. Synthetic studios, automated QA, intelligent routing.

Creative Intelligence

Data-informed creativity at scale

Connecting performance data back into the creative process — not to replace intuition, but to give creative teams real-time signals about what's working across markets and channels.

Operational Design

The org chart is the product

How you structure teams, route briefs, and connect regional hubs determines quality more than any single creative decision. Systems thinking applied to how agencies actually work.

Let's connect.

Open to conversations about creative technology, solutions architecture, and how brands can build smarter systems.